How do I make a complaint?

If you are not satisfied with the service you received, e.g. poor quality of service, please speak to the business directly so they can resolve any grievances promptly.

Pata do not provide the services, so we can't step in unless:

• Your appointment was cancelled and you've not had your deposit refunded
• Money has been taken and the service has not been provided (unless it's an upfront payment)
• Your Membership was cancelled with no notice

If you've had no correspondence from the Business within 5 working days about any of the above, we're here to help.

Please contact the Customer Success Team and provide as much details as possible regarding the complaint, including the steps taken by yourself or the business to resolve the matter. Please include the following:

• Subject: Complaint
• Business providing the service
• Appointment reference number
• Proof of attendance/payment (e.g. receipt, bank statement)
• Reason for the complaint

The Customer Success Team will then review the request and get in touch. This will be reviewed internally before contacting the business, and you will be updated on the progress via email.