How long will it take to get my refund?

Once the Business has processed your refund (or partial refund) request, it can take up to 10 Business days for it to appear in your bank account.

There are various reasons why the refund may not appear after this time:

1. Payment reversal
   This can occur when if a refund is submitted soon after the original charge. This means the original charge will drop off the bank statement as if it never occurred, and the bank account balance adjusts to credit that money back without a specific line item on the statement.
   
   
2. Partial reversal
   A partial refund made soon after the original charge can be processed as a partial reversal. The original charge will be replaced with a lower amount on your bank statement instead of a separate line item refund.
   
   
3. Pending refund
   The refund has been issued and is waiting for the funds to be released from the Business' bank account.

If you haven't received your refund after 10 Business days, get in touch with the Business who provided the service. If they have issued the refund, you can check with your Bank.

If 28 Business days have passed and you still have not received your refund, and the Business nor your Bank can help, get in touch and provide the following information:

• Subject: Refund not received
• Business who provided the Service
• Appointment reference number
• Proof of Attendance/Payment (e.g. receipt, bank statement)

The Customer Success Team will then investigate the matter and assist as soon as possible.